Frequently Asked Questions
Q: Should I use embroidery or screen printing for my company logo?
A: If you want your logo on polo shirts, button-down dress shirts, hats, and/or jackets for your corporate team, I definitely suggest going with embroidery. Your embroidered logo will look more professional and you won’t have to worry about the colors bleeding or fading because I use only top-quality neon-poly thread.
If you want to put your logo on t-shirts for your work crew, then I suggest screen printing. It’s a more economical choice for shirts that will have to be replaced more frequently.
We can easily do a combination of both services so your whole staff looks great.
Q: Can anything be embroidered?
A: Just about anything. If you can get a needle through it, I can embroider it! I even embroidered a design on snake skin. There are some designs that might be too big and/or too heavy for embroidery if it’s a very thin fabric.
Q: Why do I need to set an appointment? Can’t I just stop by?
A: I prefer to set appointments so I can give you my undivided attention. Also, I know how valuable your time is, and I wouldn’t want you to have to wait while I’m helping other customers. If you need to drop something off or pick up your order, just give me a quick call. I’ll do my very best to accommodate your schedule.
Q: What is your minimum order for embroidery services?
A: One. Yep, it’s true. You can order only one embroidered item if that’s all you need. My fee is the same per unit if you order one or if you order 100. That is especially nice if you are a small business owner and you only need a few logoed polo shirts. Or if you want to order a customized gift, you don’t have to order 12 onesies with Chloe’s name on it, or two dozen Christmas stockings for your dog, Fritz.
Q: What fees do you charge to set up my company logo?
A: There is a one-time digitizing fee. Basically, digitizing is the process of converting your logo or artwork into a digital embroidery pattern that can be read by my embroidery machine. It converts your image, pixel by pixel, into stitches.
Once I have digitized your logo or artwork, I will keep it on file forever so you’ll never have to pay another digitizing fee again. I do not charge a set-up fee or color changing fees.
Q: What formats will you accept to digitize my logo?
A: The ideal formats are either Adobe Illustrator files (.ai, .eps, .pdf) or high-resolution Raster files (.psd, .jpg, .tiff, .png). If you don’t have any of these formats, send me a high-quality picture of your logo taken in natural light.
Q: If I want to customize a Christmas gift, do I have to pay a digitizing fee to have a name or snowman embroidered on the item?
A: In most cases, no. There is no digitizing fee incurred unless you provide custom artwork. I have over half a million designs and over 50 script and block fonts available at no extra charge.
Q: I want to get our company logo embroidered on polo shirts for my sales staff. Do I order the polo shirts from you or do I bring in my own shirts?
A: You can do it either way. You can order your shirts through my online catalog. Or, if you already have the shirts, contact me and let’s coordinate a time for you to drop them off.
Just so you know, if you decide to order the shirts through me, there is no minimum number of shirts you must buy.
Q: I want some bling added to my design. Can you add bling?
A: Yes, I love bling! The price will depend on what kind of bling and how much bling you want. As far as I’m concerned, you can never have too much bling! 😊 Contact me and let me know what you have in mind.
Q: Do you deliver?
A: No, I don’t have delivery service available. I’m located in North Glendale near Loop 101 and 67th Avenue. You can pick up your order, or I can ship it to you locally or nationwide. You don’t have to live in the Phoenix area to work with me.
Q: How fast will I get my order?
A: Typically, embroidery orders are completed and ready to be picked up or shipped within 5 business days. I’ll be able to give you a firm timeline when we set up your order.
If you want screen printing or heat press services, I'll be able to give you a timeframe after we go over your order.
Q: I’ve decided you’re the embroidery shop for me, how do I get started?
A: First of all, thank you! I’m confident you’ll be pleased with my work.
To get started, download and fill out my order form. Email me your artwork (if you have a logo or a custom design) and the completed order form. If you don't have a scanner, you can take a picture of your order form and email or text it to me.
Next, I will contact you to discuss all the final details and provide a quote.
And then the magic begins!